SMS

In order to deploy your bot on SMS, you'll need to configure several elements.

Setup

The setup form consists of demo channel and brand channel options, and can only be configured when they channel is being set up for the first time.
###Production vs. Demo
A production channel is intended to be used by your customers and end users. A demo channel is intended to be used for internal testing of experiences before they're deployed to your production channel. Demo channel users will not show up in analytics, so your testing will not impact your production analytics

Select Area Code

Select an area code for your SMS number. Snaps will provision a random number within that area code for you to use.

Basics

1. Name - - The name of the channel for reference within Snaps, this is internal facing and won't be seen by your end users.
2. Number - The phone number associated with this channel, this field will appear blank for new SMS channels until the from has been saved.
3. Account SID - The account SID associated with your SMS channel. This may be useful for troubleshooting errors with your account manager.

Compliance Considerations

Snaps strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws.

The following are some general best practices:

• Get opt-in consent from each end user before sending any communication to them, particularly for marketing or other non-essential communications.
• Only communicate during an end user's daytime hours unless it is urgent.
• SMS experiences should support HELP/STOP messages, and similar messages, in the end user's local language.
• Do not contact end users on do-not-call or do-not-disturb registries.

For additional information related to your use case and market, contact your Snaps CSM.