User Properties & Activity

User properties & activity contains all of the information you've collected about a user. Learn more about how Snaps protects and stores sensitive information in our Data Privacy and Security documentation.

1. User Properties & Transcript

All of the User Properties that have been set on a user. Toggle to transcripts to get a visual summary of a user's chat.

2. User Activity

The user activity table provides an in-depth look at every action a user has had with your bot.

3. Send to Handoff

The send to handoff / bring back from handoff button allows you to instantly transfer a user between a live agent and the bot experience. Read more about configuring handoff.