Block Analysis
Understand user journeys and analyze drop-off.
Overview
Block Analysis utilizes a sankey diagram to identify the most frequent paths taken by users within your bot. Sankeys are a specific type of flow diagram, in which the width of the arrows is shown proportionally to the flow quantity.
1. Current Block - The current block you'e looking at, you can switch to another block by using the drop down.
2. Overview Numbers - Total pass through rate and click out rate for a given block.
3. From Blocks - These are the blocks that users come from to get to the current block.
4. To Blocks - These are the most common blocks your users go to from the current block.
Unique Users vs Total Visits
Hover over a block in the sankey to see a breakdown of unique users and total visits to a block. The percentages shown next to the name of each block are based off of total numbers.
Other Blocks
If there's more than 5 paths into or out of a block, the blocks that users visit the least are compiled into a path called "Other Blocks". Click on this path to see a breakdown.
Button Analysis
Button analysis shows how many times buttons and quick replies on a given block have been clicked.
Updated about 1 year ago