Center Channel

The center channel is where you build your blocks. Blocks are composed of single or multiple message elements that a bot responds to Interactions with.

1. Title - The name of the block, this is how you will reference a block when you connect it to other entities such as intents, acquisition sources, and reengagements.
2. Message Elements - These are the specific UI elements that a user will see when interacting with your conversational experience.
3. Links - This represents the connections from other entities that point to this block.
4. Actions - The actions you can take on this block.
5. Canvas - The area where you message elements will appear once you add one from the toolbar.

Message Elements

There are a total of 7 message elements you can add to a block. You can add any combination of elements and they will appear in the order you've laid them out in. However, not all of these are visible to the end user, some of these are functional elements. Learn more about message elements.

Visible Elements

Text
Image / Video
Carousel
Quick Reply
List

Functional Elements

Time Delay
Save User Input
Entry And Exit Conditions

Deleting / Duplicating / Reordering

Deleting - Easily delete any element by hovering over it and clicking the garbage can icon.
Duplicating - This functionality is only available for carousel cards and quick replies, and will duplicate the carousel card or quick reply and the content within it.
Reordering - This functionality varies depending on the element but generally you will see an icon on hover which indicates you can reorder the element horizontally or vertically.

Horizontal Reordering

Only carousel cards and quick replies can only be reordered horizontally.

###Vertical Reordering
Text, image/videos, and time delays can be rearranged in any order. Only individual list items within a list template can be reordered.

Links

Links allow you to see which entities point to a certain block. This is a one-way relationship, links show which entities point to the block you are currently viewing. This can help you understand how a block is being utilized within the general structure of a bot.

For example - the 'Welcome Block' below has many links which is understandable. Since it is often used as a menu, other blocks will point to it as a way to restart the experience.

Actions

The actions dropdown allows you to perform actions like duplicating or archiving your block. These actions are also found by right-clicking the block in the Right Channel .

Duplicate Block

This will create a new copy of your block right next to the current one.

Set User Properties

This allows you to set user properties on any user that reaches this block. A common use-case is for users who trigger an 'Unsubscribe' intent and are taken to this block. Any user who reaches this block will have their 'Subscribed' user property set to false - you can then include this as a rule for reengagements so these users do not receive messages in the future.

Manage Tags

Tags can be applied to blocks, you can view and manage your tags by clicking on 'Manage Tags'. To learn more about tags and how they work read our tags documentation.

Block Navigation

When a quick reply or button is linked to a block, you'll see a small arrow appear next to the block. Clicking this will allow you to quickly jump directly to that block, allowing you to navigate through your experience in app similar to how a user would.