Data, Security, and Privacy

ISO 27001

Snaps commitment to security best practices impacts everything from how we store and manage information, how our teams are organized, and how our software is designed, built, reviewed and deployed. You can find additional detail in our MSA, our Privacy Policy, and our Terms of Use

Data privacy

Snaps data classification system allows you to redact data from conversations, enforce least privilege and maintain visibility into the flow of your regulated data. Snaps platform gives you control over how different pieces of data you collect are stored and managed. Learn more about how to set privacy controls on the information you collect.

Physical & Network Security

Snaps works with AWS and Aptible to deploy a secure and private cloud environment, and data is always protected in transit and at rest.

Roles and Access

Manage what information and controls your team has access to using roles and permissions. You can control what team member can do and see within the platform, and can revoke access at any time.

Resilience & Availability

Snaps continuously monitors system status to ensure consistent uptime and performance. Current and historical system status information can be found on our status page.

Privacy by Design

All Snaps servers and databases run a host intrusion detection system that provides proactive notification of potential breaches. Any data breach is communicated to our customers as quickly as possible (no more than 72 hours after Snaps has first learned of the issue).

GDPR

Snaps helps international vendors comply with the European Union's General Data Protection Regulation, in order to ensure they meet EU standards across all of their experiences. You can read more about our GDPR compliance.

CCPA

Snaps helps vendors comply with the California Consumer Privacy Act (CCPA) in order to ensure they meet the requirements of the law across their experiences. Learn more about CCPA Compliance

Please contact your Snaps Customer Success Manager or [email protected] with any additional questions you may have.